TREC & TALCB Compact with Texans
The Texas Real Estate Commission (TREC) and Texas Appraiser Licensing & Certification Board (TALCB) function as a single state agency, with distinct, independent policy and enforcement functions.
The agency exists to safeguard the public interest and protect consumers of real estate services. In accord with state and federal laws the agency oversees real estate brokerage, appraisal, inspection, home warranty, right-of-way services and timeshare interest providers. Through education, licensing and regulation, the agency ensures the availability of qualified and ethical service providers, thereby facilitating economic growth and opportunity across Texas.
Our Customer Service Principles
Our agency is committed to providing excellent service to all. You can expect the agency to:
To achieve our mission in conjunction with our customer service principles, the agency makes the following pledge:
Filing a Complaint
Anyone may file a complaint with the agency concerning the activities of its licensees. Texas law requires that complaints filed with us be written and signed by the party filing the complaint. The agency will not process a complaint if it is unsigned. The agency does not accept anonymous complaints or complaints via email - unless a signed complaint form is attached.
The agency’s authority is limited to taking disciplinary action against entities or individuals regulated by the agency. Texas law prohibits the agency from giving private legal advice or opinions or acting as your attorney. If you need legal advice, please contact a private attorney.
The complaint procedures differ slightly for TREC and TALCB.
TREC COMPLAINTS: TREC complaints can be filed with the agency in any written form. TREC has a suggested complaint form available for your convenience. For additional information about filing complaints with TREC, or to download a complaint form, please click here.
TALCB COMPLAINTS: TALCB complaints must be filed with the agency on a prescribed TALCB complaint form. For additional information about filing complaints with the TALCB, or to download a complaint form, please click here.
Filing a Public Information Request (Open Records)
Texas Government Code, Chapter 552, gives you the right to access government records. While all government information is presumed to be available to the public, certain exceptions may apply to the disclosure of some information. We are required by law to promptly release any requested information that is not confidential by law or otherwise subject to a disclosure exception. There may be a cost to provide some materials. For more information about the agency’s public information policy, please click here.
To request information from the agency, you must send your request to the agency’s Public Information Officer. There are several ways to submit your request:
Your Input is Important to Us
We value your opinion pertaining to our performance. We measure customer service satisfaction via our Customer Service Survey. We distribute this form to you in the following manner:
When you return this form, we tally your evaluation and respond to questions and/or complaints. The feedback you provide is used to continually improve our service.
We make every effort to provide 100% customer satisfaction; however, it is possible that some customers may experience less than perfect service from time to time. If you find yourself in this position, please contact our Reception & Communications Services Division. We will respond to your request within 48 hours.
How to Contact Us