Licensing - general information, requirements, applications, renewals, education, course approval, exams, licensure histories, applicant and licensee records.

Enforcement - complaints, investigations, complaint records, experience audits, referral to the State Office of Administrative Hearings (SOAH).

• We will be courteous, professional, honest and helpful in dealing with persons who contact the Board.

• We will answer telephone calls promptly and will return calls within one business day.

• We will make every attempt to have callers greeted by a receptionist, not an automated phone system.

• We will make every effort to answer questions immediately or provide a timetable for responding to or to correctly refer the inquiry to someone who can answer their question.

• We will make every effort to respond to written inquiries (mail or e-mail) within ten working days.

• We will provide clear, easy to understand, timely and accurate information to our various publics.

• We will mail renewal notices and related information to licensees three months in advance of the expiration date.

• We will enforce the law, rules and standards in a fair, honest, professional and competent manner, with appropriate due process.

• We will undertake periodic surveys to elicit feedback from our publics.

• We will update the Appraisal Subcommittee National Registry on a monthly basis.

• We will maintain our web site with timely, relevant, accurate and accessible information.

• We will cooperate with other Texas state agencies, other states’ appraiser regulatory agencies, the Appraisal Subcommittee, the Appraisal Foundation, and other relevant entities.

• We will not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in licensing, enforcement, or employment.

• We will admit to our mistakes and promptly act to correct them.

• We will do the best job possible in an efficient and economical manner.

The TALCB is committed to providing excellent service.